Disappointed non- Client

Item: Clientele Life
Rating: 1
Author: Kanyisile G

I am so disappointed with Clientele Life. I did not even apply for a policy but now I am getting messages about a policy I know nothing about. My bank says I need confirmation from them to assure me that this has been cancelled. I spoke to a nice lady that said I will get an SMS within 24 to 48 hours. I am still waiting on that. I am just very disappointed with them shame

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

21 Oct 2024, 10:42

Dear Kanyisile G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply21 Oct 2024, 10:42

Official

Clientele Life's replyOfficial

21 Oct 2024, 13:07

Dear Kanyisile G, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Dignity Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely,
Kutlwano TsoaiService Support Specialist Clientele Life

Clientele Life's reply21 Oct 2024, 13:07

Official