1 reviews | Active since Feb 2024
Disappointed in the service. They don't tell the truth
Based on your policy it state the following: "You have the right to cancel the Clientèle Perks Programme by giving us 31 days’ notice. The fee paid during this notice period will not be refunded. If you cancel within the 5-day cooling off period, commencing from the date of sale, if the monthly fee was received, it will be refunded."
This is an extra from your policy.
I canceled my policy on the 10/01/2024 my query reference number is: WA-FHT6HH, and i was assisted by Cebisa. I got a message back from Cebisa saying that my query has been marked as resolved
Based on my understanding the 31 days notice ended on the 11 or 12 of February 2024.
Somehow they still debited my account today on the 29/02/2024 when i called them they told me that my policy was still active when i ask why cause i cancel via whatsapp they are telling me that no you didn't respond but i got a message immediately saying my query has been resloved
Now they are refusing to refund me.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As we discussed over the phone, we have cancelled the Perks plan and will refund the February premium. We have explained our refunds process and confirmed that the refund was paid yesterday.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for the delay and inconvenience experienced.
As we discussed over the phone, we have cancelled the Perks plan and will refund the February premium. We have explained our refunds process and confirmed that the refund was paid yesterday.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader