AM
Asanda M
1 reviews | Active since Jun 2021
17 Jun 2021, 11:50
Disappointed in the service.
I had tried canceling my Poly on the 25th and 26th of March and it wasn't cancelled and I was billed. Again I was billed for the following month April because the policy was not cancelled. I called on the 26th of May and it was cancelled. The lady I spoke to told me I'd be refunded for the March and April debits as I had wanted to cancel in the first place.
I am yet to receive my money. I am now avoiding to have money in my account because I can still be billed for this month as the 30 day period of my cancelation isn't over. I'm sad and angry for not receiving my money.
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Replies (2)
Clientele Life's replyOfficial
17 Jun 2021, 13:32Dear Asanda M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply17 Jun 2021, 13:32
Official
Dear Asanda M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
17 Jun 2021, 15:32Dear Asanda,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer.
Kindly note that your refund is due on the 26/06/2021, however we have requested for the payment to be fast-tracked so that you can get it before that date.
We trust that this is all you require at this time, however feel free to contact us should you require any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply17 Jun 2021, 15:32
Official
Dear Asanda,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer.
Kindly note that your refund is due on the 26/06/2021, however we have requested for the payment to be fast-tracked so that you can get it before that date.
We trust that this is all you require at this time, however feel free to contact us should you require any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist