AS
Andile S
1 reviews | Active since Oct 2023
20 Mar 2024, 08:11
Disappointed in service
All I wanted to do is cancel a policy but I'm being sent around pillar to post running put of patience and airtime
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Replies (2)
Clientele Life's replyOfficial
20 Mar 2024, 08:16Dear Andile S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply20 Mar 2024, 08:16
Official
Dear Andile S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
20 Mar 2024, 13:28Dear Andile S,
We confirm that we made contact with Miss Noluvo Mdleleni to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion with the policy owner, we have assisted with the cancellation of the policy where we have explained the losses and implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply20 Mar 2024, 13:28
Official
Dear Andile S,
We confirm that we made contact with Miss Noluvo Mdleleni to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion with the policy owner, we have assisted with the cancellation of the policy where we have explained the losses and implications. The cancellation letter is sent to the email address we have on record.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life