LN
Leranzo N
1 reviews | Active since Mar 2019
25 Feb 2021, 10:05
disappointed
Got a call from Mohamed 15 mins ago while i was explaining to him that i already spoke to a consultant this week he just dropped the phone in my ear so pathetic what do you guys teach your agents if the service is this bad before even taking out a policy what would it be like claiming from you guys please contact me ***
Helpful (0)
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Replies (3)
Clientele Life's replyOfficial
25 Feb 2021, 12:36Dear Leranzo N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply25 Feb 2021, 12:36
Official
Dear Leranzo N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
LN
Leranzo N's updateReviewer Update
19 Mar 2021, 08:26a month later same thing happens again so disappointed
LN
Leranzo N's update19 Mar 2021, 08:26
Reviewer Update
a month later same thing happens again so disappointed
Clientele Life's replyOfficial
14 Apr 2021, 09:56Dear Leranzo N,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken to prevent this from happening again. You confirmed that you were satisfied with the feedback. Should you require further assistance please feel free to contact us. Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken to prevent this from happening again. You confirmed that you were satisfied with the feedback. Should you require further assistance please feel free to contact us. Regards,Market Conduct
Clientele Life's reply14 Apr 2021, 09:56
Official
Dear Leranzo N,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken to prevent this from happening again. You confirmed that you were satisfied with the feedback. Should you require further assistance please feel free to contact us. Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken to prevent this from happening again. You confirmed that you were satisfied with the feedback. Should you require further assistance please feel free to contact us. Regards,Market Conduct