1 reviews | Active since Aug 2021
Disappointed
On 11 February 2021, I received a call from Clientele investments regarding a saving product that was introduced to me i signed up as I was told i can released my money at any time, and I still told the consultant it will work for me as I need to released my money in November, not knowing I will not have a job anymore, On Friday 13 August 2021 I contacted Clientele asking I want them to released become of money I saved so far, I was so shock to learned I was going to penalised almost R700 of my savings...Really in this time when most people are losing their jobs Clientele is still ripping the poorest of their little savings.... I requested the recordings... So why can't I get my money that i saved so far with the interest accumulated. I want Clientele to provide feedback in next 24hrs as it is a week already and no one phoned me back from the investment department.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns with us. As per telephonic discussion, we have addressed all your concerns raised, and we confirmed the manner in which the policy is designed. We have provided you with a detailed breakdown of how the monthly premium is divided and invested. The call recording has been sent to the email that you provided. You did confirm that you understood the feedback that was provided. We trust you find this in order and that your query has been resolved, however, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct Team
Thank you for raising your concerns with us. As per telephonic discussion, we have addressed all your concerns raised, and we confirmed the manner in which the policy is designed. We have provided you with a detailed breakdown of how the monthly premium is divided and invested. The call recording has been sent to the email that you provided. You did confirm that you understood the feedback that was provided. We trust you find this in order and that your query has been resolved, however, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct Team