BS
Bonisilem S
1 reviews | Active since Sept 2023
19 Sept 2023, 22:35
Disappointed
I am so so disgusted by clientele, they refused to transfer my policy to another service provider now they telling they can't refund after 5 years paying and yet they increase the amount as they wish
Helpful (0)
Replies (8)0
Replies (8)
Clientele Life's replyOfficial
20 Sept 2023, 08:17Dear Bonisilem S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply20 Sept 2023, 08:17
Official
Dear Bonisilem S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
BS
Bonisilem S's updateReviewer Update
20 Sept 2023, 09:35From March 2021 requesting docs only received it after a call, clientele confirming that they ****med my money from 2019 till today they can't even refund 1 of the payments R27000 gone,
BS
Bonisilem S's update20 Sept 2023, 09:35
Reviewer Update
From March 2021 requesting docs only received it after a call, clientele confirming that they ****med my money from 2019 till today they can't even refund 1 of the payments R27000 gone,
BS
Bonisilem S's updateReviewer Update
20 Sept 2023, 09:37Smammers
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Bonisilem S's update20 Sept 2023, 09:37
Reviewer Update
Smammers
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Bonisilem S's updateReviewer Update
20 Sept 2023, 09:37They even hide the word that they're ****mers
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Bonisilem S's update20 Sept 2023, 09:37
Reviewer Update
They even hide the word that they're ****mers
Clientele Life's replyOfficial
20 Sept 2023, 10:23Dear Bonisilem S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
I hereby confirm that following our discussion, an email has been sent to the email address you have provided with the relevant feedback as well as a copy of your Policy Documents.
Furthermore, the escalation process has been discussed and sent via email and sms should you not be satisfied with our feedback.
We sincerely apologize for any inconvenience that you may have experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
I hereby confirm that following our discussion, an email has been sent to the email address you have provided with the relevant feedback as well as a copy of your Policy Documents.
Furthermore, the escalation process has been discussed and sent via email and sms should you not be satisfied with our feedback.
We sincerely apologize for any inconvenience that you may have experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply20 Sept 2023, 10:23
Official
Dear Bonisilem S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
I hereby confirm that following our discussion, an email has been sent to the email address you have provided with the relevant feedback as well as a copy of your Policy Documents.
Furthermore, the escalation process has been discussed and sent via email and sms should you not be satisfied with our feedback.
We sincerely apologize for any inconvenience that you may have experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
I hereby confirm that following our discussion, an email has been sent to the email address you have provided with the relevant feedback as well as a copy of your Policy Documents.
Furthermore, the escalation process has been discussed and sent via email and sms should you not be satisfied with our feedback.
We sincerely apologize for any inconvenience that you may have experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
BS
Bonisilem S's updateReviewer Update
20 Sept 2023, 18:27Just received a confirmation with Skhipha Amafiles we coming for you, I actually want the whole South Africa to see Clientele true colors DAMN ****MERS......
BS
Bonisilem S's update20 Sept 2023, 18:27
Reviewer Update
Just received a confirmation with Skhipha Amafiles we coming for you, I actually want the whole South Africa to see Clientele true colors DAMN ****MERS......
BS
Bonisilem S's updateReviewer Update
20 Sept 2023, 18:33Siyabonga Mdlalose the host of this investigative show continues to tackle issues that are affecting the public. It will shine the spotlight on issues such as *****, malpractice, cults, *******ion. S’Khipha AmaFiles is a ground-breaking show that leaves no stone unturned, it’s an expose on all figures of society by the community themselves. This investigative series tackles community issues where the public has struggled to get recourse on their own.
BS
Bonisilem S's update20 Sept 2023, 18:33
Reviewer Update
Siyabonga Mdlalose the host of this investigative show continues to tackle issues that are affecting the public. It will shine the spotlight on issues such as *****, malpractice, cults, *******ion. S’Khipha AmaFiles is a ground-breaking show that leaves no stone unturned, it’s an expose on all figures of society by the community themselves. This investigative series tackles community issues where the public has struggled to get recourse on their own.
Clientele Life's replyOfficial
21 Sept 2023, 08:53Dear Bonisilem S, Thank you for raising your concerns and affording us the opportunity to resolve them. We sincerely apologize for the unpleasant experience that you have had with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Clientele Life's reply21 Sept 2023, 08:53
Official
Dear Bonisilem S, Thank you for raising your concerns and affording us the opportunity to resolve them. We sincerely apologize for the unpleasant experience that you have had with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life