1 reviews | Active since Jul 2018
Disappointed cluent
I took out a life policy 4 months ago with clientel their service disgusts me they quick to want us to take a policy 4 months later still no membership card or documents as promised quick to take my money but no response now they tell me I must wait another op days that is 3 months in total I will waited 7 months how does this work after the had the wrong e-mail wron address and city what kind of consultants take the wrong information...iill want my money back and to cancel please help
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your concerns raised and we have further assisted on your query.
We confirmed that the reason for non-receipt of policy documents was due to a capture error oversight by our consultant at sales stage, and we would like to take this opportunity to apologize for any inconvenience caused in this regard. We assure you that this is not the level of service we aim to offer our clients.
Furthermore the details have since been corrected and have requested for the documents to be couriered to your address through speed post.
Lastly we would like thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your concerns raised and we have further assisted on your query.
We confirmed that the reason for non-receipt of policy documents was due to a capture error oversight by our consultant at sales stage, and we would like to take this opportunity to apologize for any inconvenience caused in this regard. We assure you that this is not the level of service we aim to offer our clients.
Furthermore the details have since been corrected and have requested for the documents to be couriered to your address through speed post.
Lastly we would like thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist