1 reviews | Active since Apr 2011
disappointed client since 2016
I am so dissapointed with clientele dont even have words. I have lodged a complaint with clientele on the 12th January 2026 to date I have not received a call from them, i queried a premium issues that normally in December they give their clients a break last year to my amazement I saw that my account was debited and did not make provision for the premium at the time as i told myself that i would get a pause break, When i called in i was told that i do not qualify for that product anymore and to think that when clientele started we where the first people to take policies and now because they have grown so much they don't care who made them to climb that ladder, to my amazement the consultant that i even spoke to told me that they have tried to convince management that if they taking away the facility they will loose client but they never listened.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the reviewed qualification criteria for the December is on us promotion in the 2025 period and clarity was also provided regarding resubmissions- as part of our Billings system. Furthermore, we have sent an email to the email address provided with the details of the feedback provided telephonically and your Debi-check query will be escalated to our Billings Department for further analysis.
Please accept our deepest apologies for the unpleasant experience, as well as for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the reviewed qualification criteria for the December is on us promotion in the 2025 period and clarity was also provided regarding resubmissions- as part of our Billings system. Furthermore, we have sent an email to the email address provided with the details of the feedback provided telephonically and your Debi-check query will be escalated to our Billings Department for further analysis.
Please accept our deepest apologies for the unpleasant experience, as well as for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life