Disappointed client 😔

They are truly the biggest ********. I'm paying R353.21 for the 1 policy and over R300 for the other 1. I wanted to cancel my 1 policy of R353.21 as I could no longer afford 2 policies. I remember asking the consultant who "assisted" or should I say deliberately deceiving me if would get my premiums back if I cancel and the answer was yes i wiould after 5 years of paying, but I shouldn't skip a month. Life is fickle, hence, my question. That was a blatant lie, because today i was advised by your consultant Thabo that clients receive a portion of their premiums back after 5 years, but I can't get anything for canceling after 7 years!!! You have to cancel within/after 31 days. There was no misunderstanding as my question years ago was for canceling. I find your company dishonest and this is not right. I still have 1 policy with you guys, but the way you treat your "valuable clients" is not right. I didn't expect all my premiums back, but you guys could've been fair. Stop lying to people just to sell a product. Look at all your complaints and more on your website and Facebook. Don't you care? I want my query resolved positively as I still have another policy. I have 2 children and you have basically just been *****ing from us all these years. I haven't skipped any premiums for all these years even when it was tough due to Covid. I made sure to have enough for my policies so this is disappointing as I can't pay due to my current circumstances which I have stipulated in the email and on messenger. Please resolve... 😔