Disappointed client

I'm a very unsatisfied customer, I took out a policy with clientel May 2018 paid my premium up untill now as i was told after my first premium they would send me my documents and policy card, I waited 2 months without receiving anything then I contacted them only to be told they sent it to the wrong address and i would have to wait a further 3 months before receiving my membership card I gave them the benefit of the doubt and waited a further 6 months then I contacted them again only to be told that they don't do the membership cards anymore I was very upset as no one from their office contacted me to inform me i then told them that i want a refund and to cancelle my policy after they investigated and was at fault they primised to refund me I've been waiting now for a week still nothing has happened I've waisted my time sending emails and all i get is they will attend but still nothing has come to light. Clientel life is the worst I've ever experienced its annoying I wouldn't advise clientel to anyone, but the funniest is they quick to get the deal but thereafter lack of communication!!! I want my refund immediately they at fault they must correct it its my time my money ...