disappointed client

Firstly when activating my hospital plan (having in mind that we are planning on having another child) i got false information by being told that the waiting period was 6 months for pregnancy. so with that in mind very thing was in place. i don't check my debit orders because if you get one you expect its being paid. Dec i just checked every thing is oki because i don't want it to be cancelled. i did not check it again. randomly i checked it 2 days ago and it was cancelled because a payment did not go off. i was not informed at all. the customer service informed me i was smsed on the 11 of march but i never received that sms. i had a problem with Bestmed when i had my baby girl it was a horrible experience a nightmare. that's why i got the hospital plan in the first place, so i do not have to have that agen after reinstating my plan again i was told by the person i spoke to that i should call customer service and ask then how much i should pay for it to be activate it again so it can go on. and first he told me the waiting period is 9 months and then 12 months. that tells me that the consultants are not trained properly and not informed properly. nou am as i client are informed fal