NM
Nomabhaso M
1 reviews | Active since Feb 2024
27 Feb 2024, 18:59
disappointed and frustration.
I would like to express my disappointment and pathetic service regarding client life. I have been a customer since 2017 and i took out a funeral policy. i have been a loyal member since 2017. last year November i wanted to sort my insurance and i scrutinized my bank statement. i then called to find out about my funeral policy only to find out that the policy has lapsed. I did not even get an SMS or e-mail or a phone call to let me know that it has lapse. when i moved banks a debit order switching was done. I am very disappointed at the same time i have to grieve for my sibling and to only find out that the insurance lapsed without my knowledge. can someone from clientele sort out this issue. I have been a loyal client to clientele for 7 years paid my premiums and never missed any payment.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
28 Feb 2024, 11:02Dear Nomabhaso M,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 Feb 2024, 11:02
Official
Dear Nomabhaso M,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
28 Feb 2024, 14:21 Dear Nomabhaso M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 28th February. Furthermore , I have confirmed the two sms notifcations sent in 2023 (October and December ) to the contact number we have on record regarding missed premiums until the policy lapsed. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply28 Feb 2024, 14:21
Official
Dear Nomabhaso M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 28th February. Furthermore , I have confirmed the two sms notifcations sent in 2023 (October and December ) to the contact number we have on record regarding missed premiums until the policy lapsed. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
NM
Nomabhaso M's updateReviewer Update
28 Feb 2024, 16:58clientele contacted me today. while i was engaging with a consultant, the misunderstand is if fact with the consultant that was assisting me last year. I have explained to consultant that i would like to carry on with the my current insurance and I thought that was done, further more the consultant said " I'm sorry' she was suppose to explain everything. as a l is a licensed financial services provider. if i am taking up a new policy they where suppose to inform me, i am not even sure that the consultant was FAIS accredited and fit and proper & is licensed to sell short term and long term insurance. I would like to request the call recordings from the consultant who was assisting me today because she clearly mentioned that she was suppose to have explain that i was taking a new policy and she said "I'M SORRY' clearly there was misrepresentation. I would like to be refunded my 7 year worth of my premiums or continue with the payout and assist me. I will have to take it further, i am he one that is suffering and unable to bury my sibling. I will take this matter to the ombudsman.
NM
Nomabhaso M's update28 Feb 2024, 16:58
Reviewer Update
clientele contacted me today. while i was engaging with a consultant, the misunderstand is if fact with the consultant that was assisting me last year. I have explained to consultant that i would like to carry on with the my current insurance and I thought that was done, further more the consultant said " I'm sorry' she was suppose to explain everything. as a l is a licensed financial services provider. if i am taking up a new policy they where suppose to inform me, i am not even sure that the consultant was FAIS accredited and fit and proper & is licensed to sell short term and long term insurance. I would like to request the call recordings from the consultant who was assisting me today because she clearly mentioned that she was suppose to have explain that i was taking a new policy and she said "I'M SORRY' clearly there was misrepresentation. I would like to be refunded my 7 year worth of my premiums or continue with the payout and assist me. I will have to take it further, i am he one that is suffering and unable to bury my sibling. I will take this matter to the ombudsman.
Clientele Life's replyOfficial
05 Mar 2024, 11:39 Dear Nomabhaso M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 4th March 2024. Furthermore , I have informed you that our Compliance Department will listen to the sales call recording for the month of December 2023 and provide feedback on what was discussed. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply05 Mar 2024, 11:39
Official
Dear Nomabhaso M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 4th March 2024. Furthermore , I have informed you that our Compliance Department will listen to the sales call recording for the month of December 2023 and provide feedback on what was discussed. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life