KM
Katlego M
1 reviews | Active since Dec 2019
19 Aug 2025, 22:20
Disappointed
Dear Clientele Team, I am writing to formally express my disappointment regarding the delay in processing my refund. Despite my continuous follow-ups via email, I have not received any clear feedback or resolution.
It has now been more than 5 days since I was assured that my refund would be finalized. Unfortunately, the lack of communication and delayed response from your side has caused me great frustration and inconvenience.
I kindly request urgent clarity on the status of my refund and an explanation for the delay. As a client, I expected timely updates and efficient service, which has not been the case.
Please treat this matter as urgent and provide me with a clear response and resolution without any further delay.
Yours sincerely, Katlego Mjiako
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
20 Aug 2025, 08:05Dear Katlego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply20 Aug 2025, 08:05
Official
Dear Katlego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
20 Aug 2025, 12:40Dear Katlego M,
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply20 Aug 2025, 12:40
Official
Dear Katlego M,
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was paid today. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
KM
Katlego M's updateReviewer Update
21 Aug 2025, 06:06 I would like to thank Clientele for resolving my refund request. I have received my refund and I truly appreciate the assistance provided. It is reassuring to know that Clientele values its clients, and I hope the company continues to do good for its customers in the future. Thank you once again for your service.
KM
Katlego M's update21 Aug 2025, 06:06
Reviewer Update
I would like to thank Clientele for resolving my refund request. I have received my refund and I truly appreciate the assistance provided. It is reassuring to know that Clientele values its clients, and I hope the company continues to do good for its customers in the future. Thank you once again for your service.
Clientele Life's replyOfficial
21 Aug 2025, 07:01Dear Katlego M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
Clientele Life's reply21 Aug 2025, 07:01
Official
Dear Katlego M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct