1 reviews | Active since Jul 2022
Disappointed
Clientele is not a good insurance at all ,we like to invest our money but it cannot be trusted with our learned the hard way,I have wealth plan with them n I decided to do withdrawal of my money,and did that I had to wait 3 to 4 days for encash forms,call them several times,then after suffering I have send proof of my identity,my bank statement and encash forms ,I have send emails to check if they got them because to call them it's expensive,take time to pick up n someone busy explaining and my airtime will be finished before I can speak to an Agent.So I have send email to check but as usually you won't get feedback,until this morning I phoned and surprisingly that's when they retrieve and find out that bank statement is missing,then I asked if I dnd call what was gonna happen with my email I have send,who supposed to let me know of wat is going,now Agent said I have to wait for another 8days n resend the bank statement.
Their service is poor and we don't realise that clientele advertise to say they do this and that ,but for my experience with them ,I give them 0,again they take 500 from my withdrawals,so I then realised that other insurance n banks you get all Ur money ,but clientele won't give u all your money.
I'm very disappointed and don't think will ever go to them for anything.people should be careful. My contact no ***
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Services IFA/SS
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Services IFA/SS
