KM
Khomotjo M

1 reviews | Active since Jul 2022

06 Mar 2026, 12:45

Disappointed

Clientele is not a good insurance at all ,we like to invest our money but it cannot be trusted with our learned the hard way,I have wealth plan with them n I decided to do withdrawal of my money,and did that I had to wait 3 to 4 days for encash forms,call them several times,then after suffering I have send proof of my identity,my bank statement and encash forms ,I have send emails to check if they got them because to call them it's expensive,take time to pick up n someone busy explaining and my airtime will be finished before I can speak to an Agent.So I have send email to check but as usually you won't get feedback,until this morning I phoned and surprisingly that's when they retrieve and find out that bank statement is missing,then I asked if I dnd call what was gonna happen with my email I have send,who supposed to let me know of wat is going,now Agent said I have to wait for another 8days n resend the bank statement.

Their service is poor and we don't realise that clientele advertise to say they do this and that ,but for my experience with them ,I give them 0,again they take 500 from my withdrawals,so I then realised that other insurance n banks you get all Ur money ,but clientele won't give u all your money.

I'm very disappointed and don't think will ever go to them for anything.people should be careful. My contact no ***

0
Replies (2)
Clientele Life
Clientele Life's reply06 Mar 2026, 12:55
Official
Dear K****tjo M ,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply10 Mar 2026, 09:49
Official
 Dear Miss Mlati,  At the outset I would like to thank you for bringing this matter into our attention.  This is to confirm that two attempt was made to contact you on the 9th and the 10th of March 2026 regarding concerns raised without success.  Furthermore, I would like to apologize for the delay and also confirm that the encashment requested has been escalated to the relevant department and they are currently approving the payment, the requested funds will reflect in your account within 24/48hrs.  Should you need further assistance regarding concerns raised , please do contact us on *** or send us an email to ***  Regards 
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Services IFA/SS