SM
Suprise M
1 reviews | Active since Mar 2023
10 Apr 2024, 08:51
Disappointed
I have a funeral cover with clientele since 2017. I have never claimed since 2017. I wanted to cancel the policy in March 2024. Spoke to one of their agents and they convinced me not to cancel , I was informed they will put me on payment holiday for 3months . They continued to debit my account. I’m so disappointed with clientele . I’ve been a client for so many years however they have treated me unfairly.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
10 Apr 2024, 11:45Dear Suprise M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply10 Apr 2024, 11:45
Official
Dear Suprise M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
10 Apr 2024, 13:34Dear Suprise M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be processed within 24 to 48 business hours.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be processed within 24 to 48 business hours.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply10 Apr 2024, 13:34
Official
Dear Suprise M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be processed within 24 to 48 business hours.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be processed within 24 to 48 business hours.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life