KS
Kagiso S
1 reviews | Active since May 2024
21 May 2024, 15:04
Disappointed
PLEASE CANCEL MY FUNERAL POLICY I was approached by a Clientele agent and she asked me my personal details, ID no and my cellphone number accept my banking details. She told me that clientele will phone me but know one did. The next thing R294 was debited in my account . I was surprised how did that happen because I never approved any policy. I want my policy cancelled ASAP. I have contacted Clientele twice but the policy is still active. In my opinion I think clientele is trying to deduct my money first and then process my request later because I have heard many victims of that **** saying that clientele has deducted their money. In case clientele deduct my money on the 25th May 2024 just know that I want my refund back because I never approved any policy. I have tried to cancel the policy ever since 9th May 2024 and even today clientele is still delaying my request. I am disappointed and angry with Clientele service.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
21 May 2024, 15:30Dear Kagiso S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply21 May 2024, 15:30
Official
Dear Kagiso S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
22 May 2024, 13:03Dear Kagiso S,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order. The policy was cancelled on the 15th of May and it was too late for us to reverse the May debit order.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order. The policy was cancelled on the 15th of May and it was too late for us to reverse the May debit order.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
Clientele Life's reply22 May 2024, 13:03
Official
Dear Kagiso S,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order. The policy was cancelled on the 15th of May and it was too late for us to reverse the May debit order.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation, we need to give the bank a notice of 31 days in order to cancel the debit order. The policy was cancelled on the 15th of May and it was too late for us to reverse the May debit order.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid. A refund of the premium deducted will be paid within the provided turnaround time once we confirm receipt.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
Clientele Life's replyOfficial
10 Jun 2024, 10:52Dear Kagiso S,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation on the 22nd of May the refund was scheduled to be paid by the 10th of June. Our records show that it was sent for payment, which should be reflected in your bank account today, or by 12 p.m. tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation on the 22nd of May the refund was scheduled to be paid by the 10th of June. Our records show that it was sent for payment, which should be reflected in your bank account today, or by 12 p.m. tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
Clientele Life's reply10 Jun 2024, 10:52
Official
Dear Kagiso S,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation on the 22nd of May the refund was scheduled to be paid by the 10th of June. Our records show that it was sent for payment, which should be reflected in your bank account today, or by 12 p.m. tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation on the 22nd of May the refund was scheduled to be paid by the 10th of June. Our records show that it was sent for payment, which should be reflected in your bank account today, or by 12 p.m. tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
Clientele Life's replyOfficial
10 Jun 2024, 10:52Dear Kagiso S,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation on the 22nd of May the refund was scheduled to be paid by the 10th of June. Our records show that it was sent for payment, which should be reflected in your bank account today, or by 12 p.m. tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation on the 22nd of May the refund was scheduled to be paid by the 10th of June. Our records show that it was sent for payment, which should be reflected in your bank account today, or by 12 p.m. tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
Clientele Life's reply10 Jun 2024, 10:52
Official
Dear Kagiso S,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation on the 22nd of May the refund was scheduled to be paid by the 10th of June. Our records show that it was sent for payment, which should be reflected in your bank account today, or by 12 p.m. tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In accordance with our telephone conversation on the 22nd of May the refund was scheduled to be paid by the 10th of June. Our records show that it was sent for payment, which should be reflected in your bank account today, or by 12 p.m. tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life