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Neo M

1 reviews | Active since Apr 2018

31 Dec 2024, 07:51

Disappointed

I met some guy who was promoting the funeral cover for clientele life, I was in a hurry and he wanted to explain how it works so I ended up giving him my contact number to call me and explain but to my surprise when my disability grant money was deposited to my account there was a debit order from clientele life, i dont even know how did they get my account details cause i only gave them my cellphone number. I called them and was promised that I will be refunded my money within 10 working days. Now I keep calling and they drop my calls..

0
Replies (5)
Clientele Life
Clientele Life's reply31 Dec 2024, 09:26
Official
Dear Neo M , 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
         
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                  
Yours sincerely,  
  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply02 Jan 2025, 10:20
Official
Dear Neo M,  It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply02 Jan 2025, 15:13
Official
Dear Neo M,  It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone numbers provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that your refund has been processed and it will take two business working days for the funds to reflect on your bank account. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
NM
Neo M's update02 Jan 2025, 16:00
Reviewer Update
Good day Nonhlanhla

It's funny how you keep saying you tried contacting me without any success while my phone is working perfectly fine.

Last month I was advised about 10 working day and now it's two working days? I really don't know who gave you the rights to go thru my account and do as you please cause I didn't even give you guys my banking details.

You guys are just *****
Clientele Life
Clientele Life's reply03 Jan 2025, 11:40
Official
Dear Neo M,  We apologize for any inconvenience caused. Kindly take notice that the refund was deposited into your bank account yesterday, and it ought to be showing today. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life