Disappointed

Dear  Carmen B,
  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist 
Clientele LIfe

Dear Carmen B

Kindly note that despite numerous attempts to contact and assist with your concerns, we have had no success. We would appreciate it if you could reach out and respond to our email.

Furthermore, please be informed that you can also contact us directly for further assistance regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist 
Clientele Life

Dear Carmen B
 Thank you for raising your concerns and affording us the opportunity to resolve them.  We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. 

We have since communicated the requirements for your request to be processed and the turnaround times that are applicable. 

Furthermore, we confirm that we have received your required documents and your request will be processed timeously as discussed. 
 We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
Yours sincerely,  Judith Mboweni Service Support Specialist Clientele Life