MP
Marthinus P

1 reviews | Active since Dec 2013

25 May 2016, 19:46

DISAPOINTED IN CLIENTELE

<p>I have been a client of Clientele for 10 years, I have 2 life policies and 1 hospital plan for me and 2 life polices and 1 hospital plan for my mom on my name. 1 policy each is since 2006 and the other life policy and hospital plan since 2009. I just found out today that if I pass away my beneficiary gets paid out just over R50000 ( for both policies together) and if my mom passes away her beneficiary gets paid out R26000 ( for both policies together). That is a *******, how do you people justify this ????? I have seen other insurance companies offer over R*** life cover for R230 per month, but here you charge me Rover R250 for just over R50000 cover and over R250 for R26000 cover. THIS IS ****************. Dont you people care about your clients ?? I have been a client with you for so long and this is the service I get for being with you for all this time?? Not one of your agents has contacted me in the last 7 years and told me that my policies are very outdated and offered me better policies or anything, this is RIDICULOUS, I really thought Clientele cares about their Clients but this is very far from the truth and your agent tell me sorry that is your policy, this makes me sick to think that you can treat your clients this way and get away with this.. I will be phoning around tomorrow for other life policies and then will be cancelling all my policies with Clientele, because I do feel that i have been ****** for the last 10 years and will rather leave now and use that R500 per month and get proper cover. The amount you want to pay out will barely cover the funeral cost. I have waisted my money for the last 10 years and I know if i cancel I lose all that but I will rather cancel now than stay with Clientele and get ****** further.</p> <p>We will see if you people do care about your Clients and if you contact me back. If you do care about your Clients then prove it and contact me and give me a proper cover for the amounts that I pay every month.</p>

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Replies (2)
Clientele Life
Clientele Life's reply26 May 2016, 05:35
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Clientele Life
Clientele Life's reply31 May 2016, 14:21
Official

As per our discussion, the necessary assistance and feedback has been provided regarding all your policy queries.

It is important to note that each monthly premium is paid individually for the risk that Clientele carries for the Life Assured for that month. There is no cumulative effect of premiums over the duration of a policy.

The Sum assured is elected by the client at application stage, and remains constant throughout the duration of the policy. Therefore regardless of when death occurs, the Sum Assured, as it appears on the original document will be paid to the beneficiary. The Sum Assured is directly related to the premium amount. The value of the Sum Assured can therefore not increase unless the premium is relatively increased.

I trust you find this in order and that your query has been resolved in an amicable manner, however should you wish to contact us again please do not hesitate to do so.

Yours sincerely,

Benita Steyn

Service Recovery Specialist