Disapointed..

I made an encashemnt on my clientele wealth plan on the 1st April 2026 called today and just to find out it has been escalated the relavent department as urgent payment mind you thats not the concern what bothered me was the fact that it gets payed in bulk already i have no answer date or whatsoever meaning i just have to wait and wait and call every now and then when they clearly indicate that within 8 days payment wil be made already when i called i was not told payment is in progress or whatsoever just that its been escalated as urgent thats not urgent i have been waiting my time i mean realy now and iv read some of other peoples reviews thinking ok no i dont think it wil be the issue with me and boom very same thing haibo you guys need to update or either not lie to poeple with your turnaround times thats not fair we pay on time you guys dont wait.