SR
Samantha R

1 reviews | Active since Sept 2025

25 Sept 2025, 09:43

DIRECT MARKETING WITHOUT CONSENT AND NOT LOGGING OPT OUT OF CUSTOMER

I am constantly receiving advertising calls from Clientele. I have to continuously opt out. This is annoyingly persistent direct marketing without consent post continuous opt out on the pre recorded calls.

0
Replies (2)
Clientele Life
Clientele Life's reply25 Sept 2025, 09:51
Official
Dear Samantha R, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,

Market Conduct 
Clientele Life
Clientele Life's reply26 Sept 2025, 11:06
Official
Dear Samantha R, 
 
We acknowledge receipt of your complaint and we wish to offer our sincere apologies for having inconvenienced you in any manner or form during the marketing of our products and confirm that it was never our intention to do so.
 
Accordingly and although we are truly saddened to note your request to no longer be contacted by our office for marketing purposes, we hereby confirm that your applicable personal / contact information has now been duly recorded in our “Do-Not-Contact” database and such information will not be used for any future marketing purposes and/or campaigns whatsoever.
 
We trust you find the above in order, however should you require any further assistance in this regard, please feel free to contact us again. 
 
Regards,
 
Market Conduct