1 reviews | Active since Jun 2018
DIFFICULTIES OF CANCELLING A POLICY with CLIENTELE LIFE
I have never seen such terrible service in my life!. It's funny how easy it is for these companies to debit our accounts and find it so HARD to cancel and refund us our premiums!!!. I have been in contact with Zandile Khanyile from Clientele Life for more than a week trying to cancel a policy.Also they keep asking for documents in drips and draps. Why can they not send ONE reply/email with ALL requirements???. Till today it is still not cancelled. It doesn't end there. In the process of cancelling they debit the account for this month's premium - how ridiculous is that???. On their auto reply email they say they will respond within 2 working days. It is now that 48 working hrs and have not yet heard from them!!!. CLIENTELE LIFE SERVICE STINKS!!!.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided to you and the policy holder regarding your concerns raised.
We confirm that the policy has been cancelled as per our policyholders request and the funds have been processed to the elected bank account.
We would like to take this opportunity to sincerely apologize for any inconvenience caused.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided to you and the policy holder regarding your concerns raised.
We confirm that the policy has been cancelled as per our policyholders request and the funds have been processed to the elected bank account.
We would like to take this opportunity to sincerely apologize for any inconvenience caused.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist