Difficult to do Claims as promised

I am not impressed with clientele life. It is difficult to do claims with clientele, my mom passed on the 7th July, I have been trying to get hold of assistance telephonically I wait for 30 min until it hang itself. I tried via email they refer me to whatsapp and close the case same time. This whatsapp is not helping at all, I don't believe I had to struggle to get help like this. Obviously if didn't have savings I could not buried my mom for the policy I have been paying with Clientele.

Please I need to know what must I do now or where to go to get assistance?