1 reviews | Active since Mar 2009
Difficult to cancel a policy
<p>We tried to cancel a policy on 2016-11-28 and supp**** an ID document via email to complete the request. We then received an SMS message saying that the ID document is still outstanding.</p> <p> </p> <p>After sending emails to 2 different Clientele email addresses and 1 fax - ALL OF WHICH WERE SUCCESSFUL, Clientele still denies receiving the ID document.</p> <p> </p> <p>I'm not sure what to do now? Any one else experience this?</p>
I received a call from Clientele as a result of this review and they requested a further copy of the ID document emailed to one of the agent's personal email addressed. I did this and as yet no reply!!!
I received a call from Clientele as a result of this review and they requested a further copy of the ID document emailed to one of the agent's personal email addressed. I did this and as yet no reply!!!
Thank you for raising your concerns with us.
As per our discussion, I have confirmed that there were no attachments found on the emails received.
We have since provided you with an alternative email address in an attempt to expedite the process of transferring the funds and cancelling your policy.
All documents have since been received and the funds has been processed to your account.
Furthermore your policy has been cancelled as per your request and no further debit orders raised will be raised to your account moving forward. Should you change your mind regarding the cancellation of your policy , we would like encourage you to please contact us so that we can make the necessary arrangements to reinstate you and welcome you back as a valued client.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Thank you for raising your concerns with us.
As per our discussion, I have confirmed that there were no attachments found on the emails received.
We have since provided you with an alternative email address in an attempt to expedite the process of transferring the funds and cancelling your policy.
All documents have since been received and the funds has been processed to your account.
Furthermore your policy has been cancelled as per your request and no further debit orders raised will be raised to your account moving forward. Should you change your mind regarding the cancellation of your policy , we would like encourage you to please contact us so that we can make the necessary arrangements to reinstate you and welcome you back as a valued client.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Thanks for resolving this. Such a pity that one also has to resort to a service like hellopeter to conclude these matters.
I sent the same mail to Clientele services department 4 times and to yourself twice - it is strange that suddenly the attachments are received. I would also like to note that I faxed the document twice and received a sucessful fax report from my end showing that the remote terminal ID is Clientele - but Clientele denies receiving these.
Thanks for resolving this. Such a pity that one also has to resort to a service like hellopeter to conclude these matters.
I sent the same mail to Clientele services department 4 times and to yourself twice - it is strange that suddenly the attachments are received. I would also like to note that I faxed the document twice and received a sucessful fax report from my end showing that the remote terminal ID is Clientele - but Clientele denies receiving these.
After receiving the above promise from Clientele another debit order has been subtracted. Clientele is clearly *********, tells blatant lies and *******ly charges customers.
After receiving the above promise from Clientele another debit order has been subtracted. Clientele is clearly *********, tells blatant lies and *******ly charges customers.
After re-checking the bank account I owe Clientele a big apology as in actual fact they had put money into the account and not removed it. I hope my review didn't cause any unintended reputational damage.
Thank you for promptly getting back to me - it was no longer than 30 minutes from posting this review that I received a call and this was impressive.
Once again my apologies.
After re-checking the bank account I owe Clientele a big apology as in actual fact they had put money into the account and not removed it. I hope my review didn't cause any unintended reputational damage.
Thank you for promptly getting back to me - it was no longer than 30 minutes from posting this review that I received a call and this was impressive.
Once again my apologies.