1 reviews | Active since Sept 2017
Did not receive the product as it was sold to me over the phone.
When someone from clientele phoned me to sell me the hospital plan, it all sounded so promising. My one question to them still was, so if one of my kids need to remove tonsils it paid for then the answer was yes. ( DID NOT tell me that no mam sorry we don't pay the hospital we only pay you for being in the hospital. The day my husband needed to go to hospital, i phoned and asked the lady that he needs to get to a hospital, how does it work, she said "you take him to hospital and once he gets discharged you send us the bills. I still asked, " so i must pay and you pay me back" she said YES. I did phone them 2 already, the 1st person didn't give me an reverence and second time was 1Sep 2017 ref no: CER485080. It is today Friday the 09th Sep 2017 and still i have no response. I did ask them also to go and listen to my recording they make during phonecalls and listen to my questions i asked and the answers they gave me. They also said that the ambulance is for free, ER24 took my husband from Musina to LTT and it was R4700-00 wich they didn't pay me anything. The way i understood this whole hospital plan was that we pay for your hospital bills, so i need to worry about my Doctor accounts only, NOT pay me for going to hospital. Seriously who would pay nearly R600-00 a month for nearly 2 years, go to hospital the accound is R14000-00 for 4 day, R4700-00 for ambulance and they pay me R3300-00... I'm begging for assistance.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have assessed the call between yourself and our sales consultant and that the policy was explained correctly as per the terms and conditions of the policy.
Our Investigator (Monica Ngubane) has also been in contact with you to provide you with the necessary feedback.
Furthermore, the matter has been escalated for further investigation and we will be in contact with you as soon as possible.
Should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Mahlatse Aphane
Compliance Investigator(2IC)
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have assessed the call between yourself and our sales consultant and that the policy was explained correctly as per the terms and conditions of the policy.
Our Investigator (Monica Ngubane) has also been in contact with you to provide you with the necessary feedback.
Furthermore, the matter has been escalated for further investigation and we will be in contact with you as soon as possible.
Should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Mahlatse Aphane
Compliance Investigator(2IC)
Thank you for bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you and confirm that the call recording between yourself and our Sales Consultant has been emailed to you.
Dalene van Rayne
Supervisor
Compliance
Thank you for bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you and confirm that the call recording between yourself and our Sales Consultant has been emailed to you.
Dalene van Rayne
Supervisor
Compliance