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Eunice N

1 reviews | Active since Nov 2018

01 Jul 2022, 09:07

DIBIT FOR CANCELLED POLICY

MY POLICY WITH CLIENTELE LAPSED BECAUSE I DID NOT PAY MY ACCOUNT FROM MARCH, TO MY SUPRICE TODAY THEY HAVE DEBITED. I CANT DISPUTE IT AND I CALLED AND SPOKE TO PALESA TOQUESTION ABOUT THE DEBIT ORDER OF R676.50 SHE TELLING ME THAT IT IS NOW ACTIVE BECAUSE THEY HAVE DEBITED FOR JUNE. I ASKED HER TO HOLD SO I CAN RECORD THE CALL THEN ASKED IF I CAN CLAIM NOW WILL THEY PAYOUT, SHE SAID IT IS UP TO THEI ACCESSORS AT CLAIMS. HOW CAN THE POLICY NOT PAID FROM MARCH THEN 1JULY THEY DEBIT WHERE I KNOW IT HAS LAPSE. SHE HUNG UP ON ME. I WANT MY MONEY AND I WANT IT NOW!!

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Replies (3)
Clientele Life
Clientele Life's reply01 Jul 2022, 17:40
Official
Dear Eunice makhosazana N,
We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life  
EN
Eunice N's update04 Jul 2022, 11:28
Reviewer Update
i am still waiting for my money back pls
Clientele Life
Clientele Life's reply05 Jul 2022, 11:24
Official
Dear Eunice makhosazana N,   We confirm that we made contact with you to provide feedback regarding the concerns raised.  At the outset, we would like to apologize for the delay and inconvenience you may have experienced.  We confirm that the policy has been cancelled, and the refund of the premium deducted in June was paid.  Kindly note that the refund will reflect in your bank account by the close of business today.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  Lindiwe Mabizela
Service Support Specialist
Clientele Life