1 reviews | Active since Oct 2010
Despite their adverts Clientele does not offer LIFE insurance
Clientele is an insurance company that clearly advertises LIFE in its TV adverts as well as on its web page. It asks to contact the company either via a Whatsapp, sms number or click on the LIFE icon on the internet.
To me LIFE insurance is a policy to cover debts or pass on a lump sum to nominated beneficiaries etc when the policy holder passes on.
When 2 Consultants contacted me neither knew of the LIFE product and offered the Ultimate Dignity Plan (mostly for funeral benefits) or a Hospital Plan??
The second Consultant (a lady) was obviously more senior the first and disputed the TV and web adverts with me. She stated she would check even though I told her I had contacted Clientele based on the advert!
So Clientele some of your advertising money is wasted.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that, this matter has been escalated to the Company’s Arbitration Department.
The Independent Arbitrator was created by Clientèle and has the authority to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.
A response will be sent to the email address provided within the turnaround time communicated.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that, this matter has been escalated to the Company’s Arbitration Department.
The Independent Arbitrator was created by Clientèle and has the authority to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.
A response will be sent to the email address provided within the turnaround time communicated.
We trust that you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life