1 reviews | Active since Jun 2017
DEOBIT ORDERS
<p>Please be warned that this insurer uses what is called the NADO debit order system, this mean if there is money in you account before the agreed date for the D/O to be processed they take what ever is available for their premiums, fortunately these calls are recordered, I requuested premiums to be deducted on the 1st of every month, there system decides when and process on the 22nd.</p> <p> </p> <p>I have cancelled every policy with them, </p> <p> </p> <p>People have money in their accounts prioe to month end for other things</p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
We confirm to have contacted you on the 26th June 2017 to discuss and address your complaint.
As per discussion we have also addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
We confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with, but we will further contact you on the 28th June 2017 to conclude the discussion.
Furthermore we would like to take this opportunity to apologize for any inconvenience that this might have caused in this regard.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
We confirm to have contacted you on the 26th June 2017 to discuss and address your complaint.
As per discussion we have also addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
We confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with, but we will further contact you on the 28th June 2017 to conclude the discussion.
Furthermore we would like to take this opportunity to apologize for any inconvenience that this might have caused in this regard.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Best regards,