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Tebogo M
1 reviews | Active since Sept 2016
28 Mar 2023, 14:32
Denying to cancel my debit order.
Clientele for funeral policies have debated money from my bank account after I asked them to cancel that debit order due to lack of consistency by debiting different amounts without any communication engagement. Right now they dont want to refund back my money and asking me that they cannot trace those communication and Lindiwe Mabizela from Billing made it clear that it will not be paid, meaning I have been de*****ed my monthly payment which results to a total of R900. Clientele is messing up with ***** and I won't rest until i get my money back. they even ignoring my social media queries. ****** *****sters.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
28 Mar 2023, 15:15Dear Tebogo M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply28 Mar 2023, 15:15
Official
Dear Tebogo M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
28 Mar 2023, 15:42Dear Tebogo M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint.
Kindly note that we have searched using your mobile number in the last 180 days for incoming and outgoing calls, and we do not have any records indicating that we have received a cancellation request. Without proof that the policy was canceled, we cannot refund. To find the call or proof of a cancellation, please respond to the email we sent with an alternative number you could have used when you called. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
Kindly note that we have searched using your mobile number in the last 180 days for incoming and outgoing calls, and we do not have any records indicating that we have received a cancellation request. Without proof that the policy was canceled, we cannot refund. To find the call or proof of a cancellation, please respond to the email we sent with an alternative number you could have used when you called. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's reply28 Mar 2023, 15:42
Official
Dear Tebogo M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint.
Kindly note that we have searched using your mobile number in the last 180 days for incoming and outgoing calls, and we do not have any records indicating that we have received a cancellation request. Without proof that the policy was canceled, we cannot refund. To find the call or proof of a cancellation, please respond to the email we sent with an alternative number you could have used when you called. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
Kindly note that we have searched using your mobile number in the last 180 days for incoming and outgoing calls, and we do not have any records indicating that we have received a cancellation request. Without proof that the policy was canceled, we cannot refund. To find the call or proof of a cancellation, please respond to the email we sent with an alternative number you could have used when you called. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
TM
Tebogo M's updateReviewer Update
28 Mar 2023, 15:56I believe that we spoke what managed and I became straight forward with you that I need my money refunded back were your company debited it from and I have no further information to discuss with you anymore!
TM
Tebogo M's update28 Mar 2023, 15:56
Reviewer Update
I believe that we spoke what managed and I became straight forward with you that I need my money refunded back were your company debited it from and I have no further information to discuss with you anymore!
Clientele Life's replyOfficial
28 Mar 2023, 15:59Dear Tebogo M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
Kindly note that we cannot refund without proof that the policy was canceled.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
Kindly note that we cannot refund without proof that the policy was canceled.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's reply28 Mar 2023, 15:59
Official
Dear Tebogo M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
Kindly note that we cannot refund without proof that the policy was canceled.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
Kindly note that we cannot refund without proof that the policy was canceled.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
TM
Tebogo M's updateReviewer Update
28 Mar 2023, 16:01I have directed my concern to all platforms were I will get help by forcing ***** to come to an end. leng'tlwaela masepa
TM
Tebogo M's update28 Mar 2023, 16:01
Reviewer Update
I have directed my concern to all platforms were I will get help by forcing ***** to come to an end. leng'tlwaela masepa
Clientele Life's replyOfficial
30 Mar 2023, 08:11Dear Tebogo M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.
The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.
The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's reply30 Mar 2023, 08:11
Official
Dear Tebogo M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.
The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.
The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist
Clientele Life