Denied access to perks that’s been paid for

Dreadful service. Clientele debited my February premium. Thereafter I contacted clientele and requested my bank details to be changed for future payments. I am now unable to access my perks. Clientele agent Mpomlo says I do not have access to perks that have already been paid for until I’ve approved the debicheck. I told him that I have approved the debicheck. The more I ask him what the debicheck for future months has to do with the current month thats already been paid for , the more he insisted that I approve the debicheck, Which repeatedly told him i have in fact done. I asked to speak to a Supervisor as he keeps repeating the same ******* and speaking to me to me as if im an idiot. Then he puts the phone down. My first actual dealings with clientele and its a mess.