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Zama N

1 reviews | Active since Oct 2019

29 Apr 2021, 15:26

DELIBERATE DELAYING ON RESPONSE IN ORDER TO DEBIT MONEY

I have requensted for a cancellation for my investment policy on the 6th. No response to the first email. Second email they respond with an email the does not confirm or give resolution. They said:

"Encashments <***> Thu, Apr 15, 11:52 AM to me

Dear Miss Ngcobo

Thank you for contacting us regarding your request to cancel. We are sorry to hear about your current financial situation.

Kindly confirm if the below options can be considered , before proceeding to cancel your policy.

We can remove the annual increase from this plan - your premiums and cover will remain unchanged. If there is a family member that is able to assist you with making the monthly contribution , please notify us."

I futher reply and tell them i will not afford it and have no family member to assist please cancel before debit day. After that not response and i was debited for this investment policy.

Sent an email, no response about this as yet.

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Replies (2)
Clientele Life
Clientele Life's reply30 Apr 2021, 08:32
Official
Dear Zama N

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor 
Clientele Life
Clientele Life
Clientele Life's reply04 May 2021, 08:18
Official
Dear Zama N,
 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

At the outset I would like to apologize for the inconvenience caused regarding  the concerns raised.
 
I have attempted to contact you on even day unfortunately my attempt was unsuccessful, however our records indicate that the policy in question has been cancelled and once April premium has been confirmed successfully received , we will process a refund.
 
I  trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.

Yours sincerely, 
 
Vusumuzi Dlamini 
Services Recovery Specialist 
Clientele Life Insurance