BD
Balton D
1 reviews | Active since Feb 2026
23 Feb 2026, 11:59
Delays and empty promises
The Encsahement team really disappointed me. I’ve been give a run around for the last couple of days, at first there was an IT issue hence the payment couldn’t be made. I keep on following up and they consultants keep on telling me that the payment will be made within 48 hours but still nothing. It’s like you’re getting a loan whereas you just cashing a policy that you have with them. The service is disappointing and one might have to reconsider looking elsewhere if this is how clients are treated.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
23 Feb 2026, 12:35Dear Balton D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply23 Feb 2026, 12:35
Official
Dear Balton D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's replyOfficial
23 Feb 2026, 16:18Dear Balton D,
Thank you for bringing this matter to our attention.
I am writing to offer my sincerest apologies for the frustration and inconvenience you experienced regarding the delay in receiving your investment payout. We value your trust, and it is clear we did not meet the standard of service you rightfully expect from us.
We confirm that we have conducted a thorough investigation into the matter. We have identified that the delay was caused by an isolated system error that interrupted the final processing stage of your payment.
Thank you for bringing this matter to our attention.
I am writing to offer my sincerest apologies for the frustration and inconvenience you experienced regarding the delay in receiving your investment payout. We value your trust, and it is clear we did not meet the standard of service you rightfully expect from us.
We confirm that we have conducted a thorough investigation into the matter. We have identified that the delay was caused by an isolated system error that interrupted the final processing stage of your payment.
I am pleased to confirm that this has been resolved:
- Payment Processed: The amount requested was successfully released to your account today. We have verified that the funds have left our system and should reflect in your account according to your bank’s standard processing times.
- Corrective Action: Our technical team is reviewing this specific error to ensure it does not affect any future transactions.
We appreciate you taking our call earlier today to discuss this. Your feedback is invaluable as it helps us identify and fix underlying problems in our service delivery.
Yours Sincerely
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Yours Sincerely
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply23 Feb 2026, 16:18
Official
Dear Balton D,
Thank you for bringing this matter to our attention.
I am writing to offer my sincerest apologies for the frustration and inconvenience you experienced regarding the delay in receiving your investment payout. We value your trust, and it is clear we did not meet the standard of service you rightfully expect from us.
We confirm that we have conducted a thorough investigation into the matter. We have identified that the delay was caused by an isolated system error that interrupted the final processing stage of your payment.
Thank you for bringing this matter to our attention.
I am writing to offer my sincerest apologies for the frustration and inconvenience you experienced regarding the delay in receiving your investment payout. We value your trust, and it is clear we did not meet the standard of service you rightfully expect from us.
We confirm that we have conducted a thorough investigation into the matter. We have identified that the delay was caused by an isolated system error that interrupted the final processing stage of your payment.
I am pleased to confirm that this has been resolved:
- Payment Processed: The amount requested was successfully released to your account today. We have verified that the funds have left our system and should reflect in your account according to your bank’s standard processing times.
- Corrective Action: Our technical team is reviewing this specific error to ensure it does not affect any future transactions.
We appreciate you taking our call earlier today to discuss this. Your feedback is invaluable as it helps us identify and fix underlying problems in our service delivery.
Yours Sincerely
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Yours Sincerely
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
BD
Balton D's updateReviewer Update
23 Feb 2026, 16:22Good day,
I’d like to send my appreciation to Lindiwe Mabizela for attending to my issue and ensuring that it was resolved and keeping me up to date.
Thank you for taking your time to call and explain what caused the delay and ensuring that issue of fixed, thanks for your assistance. It’s truly appreciated.
I’d like to send my appreciation to Lindiwe Mabizela for attending to my issue and ensuring that it was resolved and keeping me up to date.
Thank you for taking your time to call and explain what caused the delay and ensuring that issue of fixed, thanks for your assistance. It’s truly appreciated.
BD
Balton D's update23 Feb 2026, 16:22
Reviewer Update
Good day,
I’d like to send my appreciation to Lindiwe Mabizela for attending to my issue and ensuring that it was resolved and keeping me up to date.
Thank you for taking your time to call and explain what caused the delay and ensuring that issue of fixed, thanks for your assistance. It’s truly appreciated.
I’d like to send my appreciation to Lindiwe Mabizela for attending to my issue and ensuring that it was resolved and keeping me up to date.
Thank you for taking your time to call and explain what caused the delay and ensuring that issue of fixed, thanks for your assistance. It’s truly appreciated.
Clientele Life's replyOfficial
24 Feb 2026, 08:38Dear Balton D,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
Market Conduct
Clientele Life's reply24 Feb 2026, 08:38
Official
Dear Balton D,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
Market Conduct