PM
Phephile M
1 reviews | Active since Sept 2013
05 Dec 2019, 14:24
Delayed claim and incompetence
We are struggling yet again with my Dad’s hospital claim,Clientèle life is pathetic,how many times must we call and follow up?claim was submitted on the 22nd of Nov already and all we getting whenever we call is that the claim is with an assessor.The Service the is sickening,this is like our 2nd complaint from the same people in a space of 2 months
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
05 Dec 2019, 15:57Dear Phephile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply05 Dec 2019, 15:57
Official
Dear Phephile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
17 Dec 2019, 13:45Dear Phephile M
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with Mr Moteme regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with Mr Moteme regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply17 Dec 2019, 13:45
Official
Dear Phephile M
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with Mr Moteme regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was contact with Mr Moteme regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's replyOfficial
18 Dec 2019, 08:35Dear Phephile M, Thank you for raising your concerns and bringing this matter to our attention. As per your telephonic conversation yesterday with our Claims Consultant, Simonique, we confirm that the claim forms have now been sent and received by you.
We would like to take this opportunity to apologise for the delay and we assure you of our best intentions at all times.
Should you require any further assistance in this regard please feel free to contact us again. Kind RegardsClaims Department
We would like to take this opportunity to apologise for the delay and we assure you of our best intentions at all times.
Should you require any further assistance in this regard please feel free to contact us again. Kind RegardsClaims Department
Clientele Life's reply18 Dec 2019, 08:35
Official
Dear Phephile M, Thank you for raising your concerns and bringing this matter to our attention. As per your telephonic conversation yesterday with our Claims Consultant, Simonique, we confirm that the claim forms have now been sent and received by you.
We would like to take this opportunity to apologise for the delay and we assure you of our best intentions at all times.
Should you require any further assistance in this regard please feel free to contact us again. Kind RegardsClaims Department
We would like to take this opportunity to apologise for the delay and we assure you of our best intentions at all times.
Should you require any further assistance in this regard please feel free to contact us again. Kind RegardsClaims Department
Clientele Life's replyOfficial
03 Jan 2020, 16:04Dear Phephile M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Administrator was in contact with you regarding this claim and confirmed required documents to assess the claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Administrator was in contact with you regarding this claim and confirmed required documents to assess the claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply03 Jan 2020, 16:04
Official
Dear Phephile M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Administrator was in contact with you regarding this claim and confirmed required documents to assess the claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Administrator was in contact with you regarding this claim and confirmed required documents to assess the claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department