NM
Nicolaas M
1 reviews | Active since Feb 2011
25 Jul 2025, 10:59
******** deductions & Pathetic service
I'm writing this on behalf of my fiance. Clientele contacted her regarding a policy. She declined it as she has already 2 other policies. She never authorised a debicheck stop order , but Clientele still went ahead and deducted the monthly installment of R374. We reversed the first instalment as it wasn't a debicheck. She contacted them to stop the policy as she never authorised it. Clientele , however , and deducted the installment again. We contacted them again and now suddenly they have a lot of stories. First they said that they will refund the installment , but they never did. We called them again and that's when the stories started. We're fed up with the pathetic excuses from Clientele and just want the money returned as there is clearly no communication between the different departments and they just went ahead , although the policy wasn't accepted. We intend lodging a formal complaint with the FIAS Ombud as this matter is not resolved today and the money returned immediately.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
25 Jul 2025, 11:43Dear Nicolaas M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's reply25 Jul 2025, 11:43
Official
Dear Nicolaas M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's replyOfficial
25 Jul 2025, 15:24Dear Nicolaas M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Philips has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Philips has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards Market Conduct
Clientele Life's reply25 Jul 2025, 15:24
Official
Dear Nicolaas M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Philips has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Philips has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards Market Conduct
NM
Nicolaas M's updateReviewer Update
25 Jul 2025, 16:27I'm definitely not happy with the findings as you went ahead and deduct money for a policy that was NOT accepted. We reversed the first payment , and we called you to confirm the cancellation , still you went ahead and deduct money. Now suddenly you can't refund the money. That constitute theft and we're definitely not going to leave it there. You are the worst company I have ever dealt with and I'm glad I don't have anything with you. I'm also sending mail to Carte Blanche and other relevant TV stations.
NM
Nicolaas M's update25 Jul 2025, 16:27
Reviewer Update
I'm definitely not happy with the findings as you went ahead and deduct money for a policy that was NOT accepted. We reversed the first payment , and we called you to confirm the cancellation , still you went ahead and deduct money. Now suddenly you can't refund the money. That constitute theft and we're definitely not going to leave it there. You are the worst company I have ever dealt with and I'm glad I don't have anything with you. I'm also sending mail to Carte Blanche and other relevant TV stations.
Clientele Life's replyOfficial
28 Jul 2025, 09:16Dear Nicolaas M,
Thank you for bringing this matter to our attention. We acknowledge your concerns, and we confirm that we have investigated the concerns raised and Beauty Philips has provided you with feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns, and we confirm that we have investigated the concerns raised and Beauty Philips has provided you with feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Clientele Life's reply28 Jul 2025, 09:16
Official
Dear Nicolaas M,
Thank you for bringing this matter to our attention. We acknowledge your concerns, and we confirm that we have investigated the concerns raised and Beauty Philips has provided you with feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns, and we confirm that we have investigated the concerns raised and Beauty Philips has provided you with feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards, Market Conduct