WN
Wandile N
1 reviews | Active since Jun 2021
06 Jun 2021, 22:20
Deduction continue after cancellations
I have been part of IFA and called for cancellations since last year. Im noticing that debit orders are still being deducted and that there's an increase. This is ******* because I've called numerous times and U people claim that calls are recorded. I want my mother's money back and want nothing to do with u anymore
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
07 Jun 2021, 08:59Dear Wandile N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply07 Jun 2021, 08:59
Official
Dear Wandile N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
07 Jun 2021, 15:16Dear Wandile N,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
Please be informed that we have contacted the policyholder and assisted with the cancellation dispute.
We confirm that we have assisted accordingly and explained the turnaround time for the refund due.
Furthermore we would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
Please be informed that we have contacted the policyholder and assisted with the cancellation dispute.
We confirm that we have assisted accordingly and explained the turnaround time for the refund due.
Furthermore we would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply07 Jun 2021, 15:16
Official
Dear Wandile N,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
Please be informed that we have contacted the policyholder and assisted with the cancellation dispute.
We confirm that we have assisted accordingly and explained the turnaround time for the refund due.
Furthermore we would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
Please be informed that we have contacted the policyholder and assisted with the cancellation dispute.
We confirm that we have assisted accordingly and explained the turnaround time for the refund due.
Furthermore we would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,