1 reviews | Active since Apr 2024
DEDUCTING MONEYS FOR CANCELLED POLICY!!!
My domestic cancelled her policy years ago! Clientele still deducts moneys from her account!! They do as they like when they have poor peoples account numbers!! WHEN YOU EMAIL THEM THEY DONT REPLY!!
THEFT & *****ING FROM THE POOR!! PATHETIC!!
Contact me URGENTLY!!
Mrs EM MONE ID: ********** 555085
Thank you fo raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you fo raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Please note that the complaint lodged was received and the contents noted.
We have attempted to contact the policy holder on 26 September 2017 on the cell phone numbers provided to discuss and address the concerns raised to no success, we will contact the policy holder again on the 27 September 2017.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Please note that the complaint lodged was received and the contents noted.
We have attempted to contact the policy holder on 26 September 2017 on the cell phone numbers provided to discuss and address the concerns raised to no success, we will contact the policy holder again on the 27 September 2017.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
We confirm that we attempted to contact our policyholder since 26 September 2017, to date to discuss the concerns raised, with no success.
With reference to the cancellation of the policies, kindly note the policyholder has active policies and we have no records which indicate a request to cancel.
Regarding the concerns raised with reference to the turnaround times for responses to emails, we confirm that the turnaround time is 48 hours and our records indicate that your email was responded to within the above-mentioned turnaround time.
An email has been sent to the address we have on record further explaining the necessary documentation required in order for us to disclose any further information to yourself. Upon receipt of the required documents, we will gladly assist further.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mbowen
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
We confirm that we attempted to contact our policyholder since 26 September 2017, to date to discuss the concerns raised, with no success.
With reference to the cancellation of the policies, kindly note the policyholder has active policies and we have no records which indicate a request to cancel.
Regarding the concerns raised with reference to the turnaround times for responses to emails, we confirm that the turnaround time is 48 hours and our records indicate that your email was responded to within the above-mentioned turnaround time.
An email has been sent to the address we have on record further explaining the necessary documentation required in order for us to disclose any further information to yourself. Upon receipt of the required documents, we will gladly assist further.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mbowen
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
We confirm that we attempted to contact our policyholder since 26 September 2017, to date to discuss the concerns raised, with no success.
With reference to the cancellation of the policies, kindly note the policyholder has active policies and we have no records which indicate a request to cancel.
Regarding the concerns raised with reference to the turnaround times for responses to emails, we confirm that the turnaround time is 48 hours and our records indicate that your email was responded to within the above-mentioned turnaround time.
An email has been sent to the address we have on record further explaining the necessary documentation required in order for us to disclose any further information to yourself. Upon receipt of the required documents, we will gladly assist further.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mbowen
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
We confirm that we attempted to contact our policyholder since 26 September 2017, to date to discuss the concerns raised, with no success.
With reference to the cancellation of the policies, kindly note the policyholder has active policies and we have no records which indicate a request to cancel.
Regarding the concerns raised with reference to the turnaround times for responses to emails, we confirm that the turnaround time is 48 hours and our records indicate that your email was responded to within the above-mentioned turnaround time.
An email has been sent to the address we have on record further explaining the necessary documentation required in order for us to disclose any further information to yourself. Upon receipt of the required documents, we will gladly assist further.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mbowen
Service Recovery Specialist