********* deducting money without premission even after cancellation

Item: Clientele Life
Rating: 1
Author: Christine W

I was approached and cornered by Clientèle rep at the mall.Despite my clear and repeated question, “Will you deduct money from my account?” they assured me they wouldn’t. I eventually gave in and signed under pressure-only to find that they started deducting money shortly afterwords. I have since deregistered and cancelled the policy, but they continue to deduct money on the 25th of every month without my consent. I have tried calling, emailing, and reaching out multiple times,but no one responds. It is impossible to get help or speak to someone who can actually assist. This is unacceptable, ********* and is a ****. STOP TAKING MY MONEY IMMEDIATELY and refund what was ********ly taken after cancellation.

Helpful (0)

Replies (3)

Clientele Life's replyOfficial

25 Jul 2025, 12:21

Dear Christine W,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.

Yours sincerely,

Market Conduct
Clientele Life

Clientele Life's reply25 Jul 2025, 12:21

Official

Christine W's updateReviewer Update

25 Jul 2025, 12:34

Despite previous attempts to reach out via phone or email, no one has contacted me or resolved this issue since the deductions began. I am requesting urgent feedback and resolution,including:
1. Immediate stop to all further deductions from my account
2. A FULL refund of any amounts

Please treat this matter with urgency and confirm a timeline for resolution.

Christine de Waal

Christine W's update25 Jul 2025, 12:34

Reviewer Update

Clientele Life's replyOfficial

28 Jul 2025, 14:43

Dear Christine W,

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.

You requested to cancel the policy and the cancellation of the debit order process was confirmed.

We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.

Regards,

Market Conduct

Clientele Life's reply28 Jul 2025, 14:43