VC
Vanessa C
1 reviews | Active since Jun 2020
29 Dec 2022, 19:44
Deducting money after canceling policy
I took out a policy and due to unforseen circumstances, had to cancel. Which I did they told me if they hadn't heard from me within 48 hours my policy would be canceled. 3 weeks later they deducted money from my account, after numerous emails and trying to get through to them, someone phoned me, telling me that I hadn't canceled within the 30 day period, this us unacceptable as included in the amount was extras which I don't qualify for due to canceling the policy, we have tv celebrities praising clientele life , who should at least put the needs of their clients first.They are also extremely expensive
Helpful (0)
Replies (7)0
Replies (7)
Clientele Life's replyOfficial
30 Dec 2022, 08:18Dear Vanessa C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's reply30 Dec 2022, 08:18
Official
Dear Vanessa C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's replyOfficial
30 Dec 2022, 10:18Dear Vanessa C,
We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for any inconvenience you may have experienced. As per our telephonic discussion, we have confirmed that the policy has been cancelled, we have also made you aware of our refunds process and confirmed that the refund will be paid within 24-48 working hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for any inconvenience you may have experienced. As per our telephonic discussion, we have confirmed that the policy has been cancelled, we have also made you aware of our refunds process and confirmed that the refund will be paid within 24-48 working hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply30 Dec 2022, 10:18
Official
Dear Vanessa C,
We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for any inconvenience you may have experienced. As per our telephonic discussion, we have confirmed that the policy has been cancelled, we have also made you aware of our refunds process and confirmed that the refund will be paid within 24-48 working hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for any inconvenience you may have experienced. As per our telephonic discussion, we have confirmed that the policy has been cancelled, we have also made you aware of our refunds process and confirmed that the refund will be paid within 24-48 working hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
VC
Vanessa C's updateReviewer Update
03 Jan 2023, 09:07Good day
I was contacted by Clientele Life and received an apology and was informed that I would be receiving a refund, as soon as the refund reflects in my account. I will gladly add that to my review.
I was contacted by Clientele Life and received an apology and was informed that I would be receiving a refund, as soon as the refund reflects in my account. I will gladly add that to my review.
VC
Vanessa C's update03 Jan 2023, 09:07
Reviewer Update
Good day
I was contacted by Clientele Life and received an apology and was informed that I would be receiving a refund, as soon as the refund reflects in my account. I will gladly add that to my review.
I was contacted by Clientele Life and received an apology and was informed that I would be receiving a refund, as soon as the refund reflects in my account. I will gladly add that to my review.
VC
Vanessa C's updateReviewer Update
03 Jan 2023, 09:39I have received payments from people after clientele life said they had processed my refund and their payments reflected the next day, with all the public holidays, it's easy to say that they'll refund the money, they are quick to deduct but it takes them a while to process the refund
VC
Vanessa C's update03 Jan 2023, 09:39
Reviewer Update
I have received payments from people after clientele life said they had processed my refund and their payments reflected the next day, with all the public holidays, it's easy to say that they'll refund the money, they are quick to deduct but it takes them a while to process the refund
Clientele Life's replyOfficial
03 Jan 2023, 14:01Dear Vanessa C,
At the outset, we would like to take this opportunity to apologise for any inconvenience caused. Our records indicate that the refund was processed today and the funds should reflect in your account by tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset, we would like to take this opportunity to apologise for any inconvenience caused. Our records indicate that the refund was processed today and the funds should reflect in your account by tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply03 Jan 2023, 14:01
Official
Dear Vanessa C,
At the outset, we would like to take this opportunity to apologise for any inconvenience caused. Our records indicate that the refund was processed today and the funds should reflect in your account by tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset, we would like to take this opportunity to apologise for any inconvenience caused. Our records indicate that the refund was processed today and the funds should reflect in your account by tomorrow. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
VC
Vanessa C's updateReviewer Update
03 Jan 2023, 14:48Thank you for your response ad per my telephone conversation in December I was told the refund had been processed, this is what is frustrating, why does it take coming on to Hello Peter before anything is done. Surely this not the way to conduct business.
VC
Vanessa C's update03 Jan 2023, 14:48
Reviewer Update
Thank you for your response ad per my telephone conversation in December I was told the refund had been processed, this is what is frustrating, why does it take coming on to Hello Peter before anything is done. Surely this not the way to conduct business.
Clientele Life's replyOfficial
06 Jan 2023, 09:51Dear Vanessa C,
We confirm receipt of your response and would like to take this opportunity to sincerely apologise for the delay in the refund process.
Our records indicate that your refund has since been processed and the funds should now reflect in your account.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of your response and would like to take this opportunity to sincerely apologise for the delay in the refund process.
Our records indicate that your refund has since been processed and the funds should now reflect in your account.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply06 Jan 2023, 09:51
Official
Dear Vanessa C,
We confirm receipt of your response and would like to take this opportunity to sincerely apologise for the delay in the refund process.
Our records indicate that your refund has since been processed and the funds should now reflect in your account.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of your response and would like to take this opportunity to sincerely apologise for the delay in the refund process.
Our records indicate that your refund has since been processed and the funds should now reflect in your account.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life