TM
Thandy M
1 reviews | Active since Apr 2024
25 Apr 2024, 13:48
Deducted without letting me know
Two ladies from clientele doing door to door came to my house selling the policy and they needed my personal details and said the office will contact in few minutes to proceed with the policy...of which I did not reach to the agreement of payment but yet the deducted money from my account without my permission and bank notification.... this is soo disgusting and why will I agree to soo much knowing there are less price
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Replies (3)
Clientele Life's replyOfficial
25 Apr 2024, 14:56Dear Thandy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply25 Apr 2024, 14:56
Official
Dear Thandy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
TM
Thandy M's updateReviewer Update
25 Apr 2024, 16:06***
TM
Thandy M's update25 Apr 2024, 16:06
Reviewer Update
***
Clientele Life's replyOfficial
26 Apr 2024, 10:51Dear Thandy M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply26 Apr 2024, 10:51
Official
Dear Thandy M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct