AK
ADAM K
1 reviews | Active since Jun 2019
19 Jun 2019, 13:31
Deduct money but no payout??
Very bad experience after finish taking out policy an send documents to them they confirm receipt but when want to claim no one exists only my an my wife no extended family but the deduct every month. I want my money back from all the premiums that been paid already with in 24hrs
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Replies (2)
Clientele Life's replyOfficial
20 Jun 2019, 09:47 Dear Adam K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply20 Jun 2019, 09:47
Official
Dear Adam K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
21 Jun 2019, 13:30Dear ADAM FRANCOISKOCK1 As per our telephonic discussion, we have confirmed that we have no records which indicate receipt of a letter requesting for extended members to be added to the policy. Furthermore the policy premium amount deducted covered yourself and your spouse only. It is unfortunate that you have since requested to cancel your policies, should you remain dissatisfied with our feedback kindly, follow the escalation process which has been sent to your mobile phone. We trust that you find the above in order , however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life's reply21 Jun 2019, 13:30
Official
Dear ADAM FRANCOISKOCK1 As per our telephonic discussion, we have confirmed that we have no records which indicate receipt of a letter requesting for extended members to be added to the policy. Furthermore the policy premium amount deducted covered yourself and your spouse only. It is unfortunate that you have since requested to cancel your policies, should you remain dissatisfied with our feedback kindly, follow the escalation process which has been sent to your mobile phone. We trust that you find the above in order , however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support Specialist