TVdM
Theresa Van der Merwe
1 reviews | Active since Feb 2019
05 Oct 2021, 09:02
Decline of payout of hospital claim
I have a hospital plan with Clientele for more thab 7y. “The policy state cash back if you spend in hospital paid from day 1 should you be hispitilize for more than 2 days” I sent all my documentation through and was decline payment without any reson why. What they advirtise and what actually happen is not the same.
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Replies (3)
Clientele Life's replyOfficial
05 Oct 2021, 09:11Dear Theresa V
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Oct 2021, 09:11
Official
Dear Theresa V
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
TVdM
Theresa Van der Merwe's updateReviewer Update
08 Oct 2021, 01:02It has been 3 days since I raised my consern. No one at Clientele has been in contact with me. I am a member of Legelwise and now will instruct my lawer to look into this matter for me and see if they will be able to get answers from Clientele.
TVdM
Theresa Van der Merwe's update08 Oct 2021, 01:02
Reviewer Update
It has been 3 days since I raised my consern. No one at Clientele has been in contact with me. I am a member of Legelwise and now will instruct my lawer to look into this matter for me and see if they will be able to get answers from Clientele.
Clientele Life's replyOfficial
11 Oct 2021, 09:59Dear Theresa V
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Experience Administrator tried to contact you to explain the outcome of your complaint
Should you require any assistance in this regard please feel free to contact us directly.
Kind Regards.
Claims Department
Clientele Life's reply11 Oct 2021, 09:59
Official
Dear Theresa V
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Experience Administrator tried to contact you to explain the outcome of your complaint
Should you require any assistance in this regard please feel free to contact us directly.
Kind Regards.
Claims Department