1 reviews | Active since Jan 2016
DECEPTIVE CALL CENTER AGENTS
COMPLAINT ***
I really do not understand how Clientele trains their call center sales staff.
This is the second time that I am being deceived by their agents.
So on 14 December 2022 Brian Ngwenya calls me and tells me about their voucher programme, he goes on and tells me they will give me free vouchers to try out and if I am happy with the vouchers I can give them a call and then they will activate my debit order.
He proceeds and sends me a DebiCheck instruction and I remember telling him that I will not approve a DebiCheck, he reassures me and says that they will not deduct, I will need to call in to activate the DebiCheck at the end of December 2022 if I am happy with the vouchers
To my surprise I receive an SMS on 20 December 2022 from Clientele informing me my debit order will go off earlier this month.
I call in and it is confirmed I have a debit order instruction loaded.
Why must these agents deceive us like this for sales?
I DESPISE THE CLIENTELE AGENTS METHODS. THEY ARE IN THE HABIT OF DECEIVING PEOPLE FOR SALES.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We confirmed that you are satisfied with the feedback provided and that the policy has been canceled and no further debit orders will be raised. We would like to apologize for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so?
Regards
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We confirmed that you are satisfied with the feedback provided and that the policy has been canceled and no further debit orders will be raised. We would like to apologize for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so?
Regards
Market Conduct