FT
Fidel T
1 reviews | Active since Jun 2016
06 Oct 2023, 15:57
Deceptive and Depressing
I took up a clientele dignity plan 2 years ago and the agent gave me a premium price for a cover of R50k. When the policy documents were emailed I saw that the cover was R35k instead. I've emailed Clientele multiple times to rectify and they keep giving me a number to call to no avail and waste of air time. Why can't they sort this out themselves and escalate this matter? Their App is of no use and their Whatsapp contact never ever has responses. I cancelled my legal plan with them for other shenanigans and I might just follow with this one.
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
11 Oct 2023, 11:27Dear Fidel 'Master Wong' Tshivhasa,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply11 Oct 2023, 11:27
Official
Dear Fidel 'Master Wong' Tshivhasa,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
FT
Fidel T's updateReviewer Update
12 Oct 2023, 11:12Hi
Thank you for making the time to investigate the matter. But I received an SMS with details to contact someone and the number doesn't seem to exist.
I contacted the whatsapp platform and its been hanging on a message that a consultant will contact me shortly since yesterday. No progress seems workable with this company.
Thank you for making the time to investigate the matter. But I received an SMS with details to contact someone and the number doesn't seem to exist.
I contacted the whatsapp platform and its been hanging on a message that a consultant will contact me shortly since yesterday. No progress seems workable with this company.
FT
Fidel T's update12 Oct 2023, 11:12
Reviewer Update
Hi
Thank you for making the time to investigate the matter. But I received an SMS with details to contact someone and the number doesn't seem to exist.
I contacted the whatsapp platform and its been hanging on a message that a consultant will contact me shortly since yesterday. No progress seems workable with this company.
Thank you for making the time to investigate the matter. But I received an SMS with details to contact someone and the number doesn't seem to exist.
I contacted the whatsapp platform and its been hanging on a message that a consultant will contact me shortly since yesterday. No progress seems workable with this company.
FT
Fidel T's updateReviewer Update
16 Oct 2023, 15:59Clientele, you're a dishonest and frustrating company. You're people called me and said they listened to the audio and found nothing wrong, yet I asked for the audio proof to be sent to me. The consultant said they will send it after the call, all I received was an SMS "saying if you are not satisfied with the outcome of your complaint, CER737257, you may refer to the Independent Arbitrator for re-evaluation: "
I want the audio where I spoke to the consultant who I told SPECIFICALLY I much cover I want for both my parents and the agreement upon accepting it. Why are you taking so long to provide this?
I want the audio where I spoke to the consultant who I told SPECIFICALLY I much cover I want for both my parents and the agreement upon accepting it. Why are you taking so long to provide this?
FT
Fidel T's update16 Oct 2023, 15:59
Reviewer Update
Clientele, you're a dishonest and frustrating company. You're people called me and said they listened to the audio and found nothing wrong, yet I asked for the audio proof to be sent to me. The consultant said they will send it after the call, all I received was an SMS "saying if you are not satisfied with the outcome of your complaint, CER737257, you may refer to the Independent Arbitrator for re-evaluation: "
I want the audio where I spoke to the consultant who I told SPECIFICALLY I much cover I want for both my parents and the agreement upon accepting it. Why are you taking so long to provide this?
I want the audio where I spoke to the consultant who I told SPECIFICALLY I much cover I want for both my parents and the agreement upon accepting it. Why are you taking so long to provide this?
Clientele Life's replyOfficial
17 Oct 2023, 12:12Dear Fidel T,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Clientele Life's reply17 Oct 2023, 12:12
Official
Dear Fidel T,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
FT
Fidel T's updateReviewer Update
18 Jan 2024, 13:01Hi,
It's been 3 months now and I'm still waiting for the Audio which is supposed to be made available to me.
It's been 3 months now and I'm still waiting for the Audio which is supposed to be made available to me.
FT
Fidel T's update18 Jan 2024, 13:01
Reviewer Update
Hi,
It's been 3 months now and I'm still waiting for the Audio which is supposed to be made available to me.
It's been 3 months now and I'm still waiting for the Audio which is supposed to be made available to me.