MP
Mala P
1 reviews | Active since Dec 2022
14 Jan 2025, 20:46
"December on Us" Absolute lies and dishonesty
Have a funeral policy with Clientele from 2013.Absolute dishonesty and pathetic excuses.Failed to give me a valid reason why I did not qualify for the "December on Us" premium .I authorised the Debi chek mandate in February 2024 because I was told that I did not qualify in 2023. In Decembef a premium was deducted. Clientele is strategic in hoodwinking clients and do not even get back to clients. People are mislead with the advertising of clientele. I have had this policy for over a decade with just 2 dependents.why should I cancel. Just to let other people know that you should think twice about taking any policy with CLIENTELE . Promises to call me back has been ignored. They just don't care as long as they deduct your premium timeously.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
15 Jan 2025, 08:37Dear Mala P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply15 Jan 2025, 08:37
Official
Dear Mala P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
15 Jan 2025, 15:54 Dear Mala P At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 15th January and I have assured you that I will escalate the matter to the management regarding the annual increase notifications and as well as our Debi Check mandates that needs to be reactivated on each policy anniversary. Furthermore , I have sent you our Internal Arbitrators details to have this matter reviewed. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply15 Jan 2025, 15:54
Official
Dear Mala P At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 15th January and I have assured you that I will escalate the matter to the management regarding the annual increase notifications and as well as our Debi Check mandates that needs to be reactivated on each policy anniversary. Furthermore , I have sent you our Internal Arbitrators details to have this matter reviewed. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
MP
Mala P's updateReviewer Update
15 Jan 2025, 18:38Hi I would not regard the matter as resolved.I have escalated the issue to the arbitrator. I am awaiting the response
MP
Mala P's update15 Jan 2025, 18:38
Reviewer Update
Hi I would not regard the matter as resolved.I have escalated the issue to the arbitrator. I am awaiting the response
Clientele Life's replyOfficial
16 Jan 2025, 07:48Dear Mala P
Thank you for raising your concerns with us. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply16 Jan 2025, 07:48
Official
Dear Mala P
Thank you for raising your concerns with us. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life