Deceased on an active policy

we just discovered that clientele has been charging us a premium for dead person which we since have claimed for they paid for. the policy schedule reflects my late father as the main insured and a premium of R213 for him and he has passed in 2020. how does this happen ??? what ********* business practice is this? we have called numerous times to the service department but no one is able to assist us. we failing to get assistance with this matter instead this has has been an expensive exercise for us to buy airtime and the call gets cut . one of the consultants expressed that unfortunately that is how the clientele works with their policies , that if you take over a policy that belonged to a deceased they should still appear as covered and continue to pay premiums for a dead person. this does not make make sense whatsoever, how??? and no one is willing to take accountability and explain why does a deceased reflect with active premium on a policy. the premiums are exorbitantly expensive due to this discrepancy which my mother cannot afford to continue to pay anymore and we do need to be compensated because we are definitely being over charged on the premiums.

with these attempts we making we failing to get anyone from clientele make contact with us, failure to which then we will have to involve the insurance ombudsman.