CS
C S
1 reviews | Active since Nov 2020
09 Nov 2020, 09:57
DECEASED ACCOUNT STILL BEING DEBITED WITH MONTHLY PREMIUMS!!
One of our family members passed on on the 21st of October, to our surprise after Clientele paid the claim Clientele debited the deceased account for another month's premiums. We called and complained about this and we were told it was already loaded on the system and we will not get a refund. This is unacceptable. We are already dealing with the trauma of losing someone dear to us , now we have to deal with this.
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Replies (2)
Clientele Life's replyOfficial
09 Nov 2020, 10:08Dear C S,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply09 Nov 2020, 10:08
Official
Dear C S,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
23 Nov 2020, 08:29Dear C S,
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm outcome of your claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm outcome of your claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department
Clientele Life's reply23 Nov 2020, 08:29
Official
Dear C S,
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm outcome of your claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm outcome of your claim Should you require any assistance in this regard please feel free to contact us on *** Kind Regards.Claims Department