ZW
Zander W
1 reviews | Active since Oct 2022
31 Oct 2023, 06:29
Debits your account even after cancellation
I took out the perks plan, as the agent in the mall made it seem so amazing. When i got home i cancelled it, as i realized it wont be beneficial. Took around 7 business days to respond to the e-mail, where they eventually confirmed the cancellation. To wake up this morning and see that they still deducted the premium ? Is that even legal lol.
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Replies (2)
Clientele Life's replyOfficial
31 Oct 2023, 08:40Dear Elsa W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply31 Oct 2023, 08:40
Official
Dear Elsa W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
31 Oct 2023, 11:04Dear Elsa W, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the Clientele Perks rewards plan has been cancelled, and the refund policies will be paid within 24/48 business hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle Nhlengethwa Service Recovery Specialist Clientele Life
Clientele Life's reply31 Oct 2023, 11:04
Official
Dear Elsa W, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that the Clientele Perks rewards plan has been cancelled, and the refund policies will be paid within 24/48 business hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle Nhlengethwa Service Recovery Specialist Clientele Life