Hellopeter
Share Your Experience
NC
Natasha C

1 reviews | Active since Oct 2019

31 Oct 2019, 02:33

Debiting Without Receiving Legal Documents

Clientele Life has been debiting money from our account without any legal documents been sent to us.

My husband was receiving calls from the company for months before we decided to take out two funeral policies with them. The consultant agreed that only once the necessary paperwork gets delivered to us, will they start debiting money from our account. However we haven't received any documents but have received an sms every month stating that money has been debited. My husband kept complaining about it, but I convinced him to give them time.Nothing has been sent to us even after a few months.These past few weeks we tried calling in but none of the numbers we have are engaged.

These people know how to advertise well, that the public ends up trusting them.They are legit ********! Please listen to the recording of the sale call made to us and send back our money.This is disgusting! The public needs to be made aware of you.

0
Replies (4)
Clientele Life
Clientele Life's reply31 Oct 2019, 08:28
Official
Dear Natasha C
 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Lindiwe Mabizela

Service Support Specialist  
NC
Natasha C's update31 Oct 2019, 08:50
Reviewer Update
Thank you
NC
Natasha C's update31 Oct 2019, 09:18
Reviewer Update
Clientele Life state's that because it was a phone call sale, they cannot return our money. Okay I understand it was a phone sale right, but what I cannot understand is the part where we said loud and clear no money should be debited without us receiving the legal documents. I am very disappointed honestly. It's easy to say the customer is always right, but that's not how customer's are treated. I get a email telling me that I'm a valued customer. I am a customer that's ashamed I took a policy with Clientele. My family and friends warned me about this company. Extremely disappointed.
Clientele Life
Clientele Life's reply01 Nov 2019, 17:15
Official
Dear Natasha C We confirm that we have contacted our policy owner to address and provide feedback regarding the concerns raised. As per our telephonic discussions with the policy owner, he has raised concerns regarding the fact that he did not receive his policy documents, he explained that he is aware of the policy and does not dispute applying for the policy. We have investigated and explained the reasons he did not receive the policy documents. 
Lastly, we have explained the cancellation process and he confirmed that he was happy with the information provided.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely,

Lindiwe MabizelaService Recovery Specialist