1 reviews | Active since Apr 2018
Debiting my acc for a policy that was cancelled
I cancelled my policy 2months back with clientele legal, i even got a confirmation that my policy was cancelled but to this day they are still debiting my account.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding the additional debit order, and a way forward was discusses, however, you opted to cancel the policy.
We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you that the matter has been escalated to the relevant Management Team to prevent this from perpetuating.
We trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Compliance Department
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding the additional debit order, and a way forward was discusses, however, you opted to cancel the policy.
We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you that the matter has been escalated to the relevant Management Team to prevent this from perpetuating.
We trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Compliance Department